Q. I can't access/download PDFs from the library. I get a error message that says: “File missing: docs/suspend.htm”.

The File missing: docs/suspend.htm error message displays when an someone from off campus downloads excessive amounts of material in a short span of time. These restrictions in our proxy server prevent excessive automated downloading or other spoof mechanisms and are necessary because of our license agreement with vendors.

When you see this message, it means you have exceeded the downloading limit allowance of 200 MB per 2 hours. Generally, you can opt to wait for about 1 hour for your connection to be restored.